Latest news with #customer satisfaction
Yahoo
3 days ago
- Business
- Yahoo
Vena Recognized as a Leader With Outstanding Overall Rating in 2025–2026 Performance Management Vendor Landscape Matrix from BPM Partners
Vena leading the pack in budgeting and planning and overall customer satisfaction with strong performance in six other categories TORONTO, July 29, 2025--(BUSINESS WIRE)--Vena, the only Complete FP&A platform powered by agentic AI and purpose-built to fully amplify the Microsoft technology ecosystem, today shared its eight total Outstanding and Excellent rankings in the new 2025–2026 Performance Management Vendor Landscape Matrix (VLM) produced by BPM Partners, the leading independent authority on business performance management. Vena was ranked as an all-around Outstanding provider, the highest possible ranking, with a score of 4.69 out of 5, signaling its ongoing success in providing customers with a holistic financial planning solution that meets their needs. In addition to its overall ranking, Vena was a Top-rated provider in the Budgeting and Planning and Customer Support categories with scores of 4.85 and 4.62 respectively, well above competitors in both categories. The company also earned Excellent rankings in the following five categories: Performance and Scalability, Financial Reporting, Financial Consolidation, Finance Self-Sufficiency and Ease of Use. The VLM found Vena's key strengths to be its intuitive interface, the platform's flexibility, the low total cost of ownership and its integrated business planning and AI-powered capabilities. In BPM's report, 73% of survey respondents ranked the use of AI in CPM as either important or very important, showcasing Vena's future-forward focus and emphasis on providing customers solutions that integrate with the platforms they already know and trust. Vena is leading the way in FP&A with its agentic AI deployments and integrations, including industry-first reporting and analytics agents as well as Vena Copilot for Microsoft Teams, an integration that brings these powerful tools directly into business workflows and collaborations. "Our VLM score jumped from 4.54 last year to 4.69 this year—concrete proof that Vena's AI-powered, customer-oriented approach is resonating more than ever with customers around the world," said Hugh Cumming, CTO of Vena. "We are particularly honored by the continued recognition for our integration capabilities. During times of volatility, a business needs better information flow and increased agility. Vena's integration and AI features help finance teams make more strategic decisions faster." Finance teams are facing more pressure to provide fast and accurate information, reflected in 67% of VLM respondents saying pre-built templates were important or very important to them when evaluating a vendor's platform. In addition to its native integration with the Microsoft technology ecosystem, Vena offers a quick startup time and easy adoption no matter the industry, thanks to its robust library of 50+ pre-built templates that include everything from Power BI dashboards to employee growth kits. "The VLM is an invaluable tool for anyone looking to purchase, upgrade or replace a performance management system," said Craig Schiff, President and CEO of BPM Partners. "We currently track more than 50 vendors that provide software to address one or more aspects of business performance management and related business intelligence. Only the most active vendors competing for and successfully delivering BPM solutions are included in the VLM report, and Vena is certainly making its mark." From high-growth startups to global enterprises, finance and operations teams are turning to Vena to unify their planning in a single platform that's fast to deploy, flexible to use and powered by the tools finance teams already trust—Excel, Power BI, Teams and more. With agentic AI, real-time analytics and a seamless Microsoft-native user experience, Vena empowers finance leaders to go beyond the numbers and make confident, insight-driven decisions that move their business forward. To learn how companies are planning with confidence using Vena, visit our Customer Stories. To download a copy of the 2025–2026 Performance Management Vendor Landscape Matrix (VLM) report produced by BPM Partners, click here. About Vena Vena is the only agentic AI-powered FP&A platform purpose-built to harness the full power of the Microsoft technology ecosystem for finance teams everywhere. Vena amplifies Microsoft's world-leading productivity tools, cloud technology and AI innovation to make FP&A, operational planning and adjacent strategic processes more flexible, efficient and intelligent. Thousands of the world's leading companies rely on Vena to power their planning. For more information, visit View source version on Contacts Media Contact: For immediate inquiries or more details regarding our latest business news, please contact:Jonathan PaulVice President, Content Marketingjpaul@
Yahoo
3 days ago
- Automotive
- Yahoo
HGreg INFINITI Laval Receives the Order of Merit from INFINITI Canada for the Sixth Consecutive Year
MONTRÉAL, July 28, 2025--(BUSINESS WIRE)--HGreg INFINITI Laval has once again earned national recognition, receiving INFINITI Canada's 2024 Order of Merit—for the sixth consecutive year. This prestigious award recognizes dealerships that demonstrate an exceptional commitment to customer satisfaction, quality of service, and operational excellence. "Whether customers are purchasing a vehicle or visiting our service department, our top priority is always their utmost satisfaction," stated Philippe Venne, General Manager of HGreg INFINITI Laval. "Winning this award for the sixth time is a great source of pride for our entire team. It's a tangible acknowledgment of our thoroughness, professionalism and persistent drive to exceed our own standards." The Order of Merit is awarded by INFINITI Canada to dealerships that meet the highest performance standards across the country. It takes into account key indicators such as the quality of customer experience, operational performance and staff expertise. "HGreg INFINITI Laval continues to raise the bar year after year, and we're very proud to recognize their unwavering excellence," said Catherine Plante, Director of Dealer Operations - Eastern Canada at INFINITI Canada. "This recognition is a reflection of the sustained efforts of their entire team, and we extend our most heartfelt congratulations to them." This latest honour solidifies HGreg INFINITI Laval's reputation as one of the nation's top-performing dealerships, and renews its commitment to offering an unrivalled customer experience worthy of the highest standards in the automotive industry. About HGreg Established in 1993, HGreg is committed to simplifying the car-buying process through its core values of excellence in customer service, transparency, smart use of technology and a refreshing customer-focused philosophy. Supported by a passionate team of car enthusiasts, HGreg operates dealerships in Québec and the U.S., offering both new and pre-owned vehicles. For more information, visit View source version on Contacts For more informationNoémia L'Heureux-DaigneaultHGreg450 472-7272, extension 1183noemia@ Jacob Brunette-SavardTorchia Communicationsjacob@ 438-777-8876
Daily Mail
3 days ago
- Automotive
- Daily Mail
The best cars to own ranked by drivers
Drivers have voted for the best car brands that money can buy and the crown has been taken by a Japanese marque for the second time in a row. Each year Auto Express asks motorists to take part in its annual Driver Power new car customer satisfaction survey to distinguish the good from the bad. Using data collected from owners from each manufacturer's entire line-up, Driver Power compiles the results together to get an overall perspective of the general satisfaction level for each brand. The Driver Power scoring list is split into 10 categories. Each brand ends up with a final percentage score out of 100, with the top 10 all achieving over 85 per cent. With a total of 31 different marques making the final list there's stiff competition as well as a few surprises thrown in. Here is the top ten in reverse order - and the reasons they score big - along with the expert view of Auto Express's consumer editor Tom Jervis. 10. Honda – 85.77 per cent Tom Jervis said: 'Honda, like other Japanese manufacturers, has a strong reputation for building high-quality, reliable cars that don't cost the earth to run.' Honda was a top-five finisher in both the build quality and running costs categories with the latter helped by a first-place ranking for servicing costs. Exterior styling and ride comfort took a hit, with the Civic suspension a little uncomfortable in particular. Mr Jervis concluded: 'Otherwise, it's a very strong showing for a brand that is keeping somewhat of a low profile during the ongoing EV transition.' 9. Suzuki – 85.79 per cent Suzuki just pipped its Japanese rival, with owners impressed the most by its safety systems. It came fourth in this vital category. There weren't any other stand-out performances, but Auto Express call it a 'jack-of-all-trades'. The worst performance came in the infotainment category, where its built-in sat-nav pulled it down the rankings. Mr Jervis said: 'Nevertheless, strong showings in the braking, road manners and steering sections result in a respectable sixth-place overall for ride and handling.' 8. BMW – 86.00 per cent BMW came third for the powertrain category - not surprising considering BMW is known for building 'Ultimate Driving Machines' but its poor handling made drivers mark it down to 12th in this chart, putting it in the midfield marques. Mr Jervis said: 'Top-10 finishes for safety, practicality, interior and infotainment is nothing to sniff at.' BMW's always been praised for its infotainment systems and survey respondents unsurprisingly said the iDrive tech was very user-friendly, with strong smartphone connectivity and decent built-in sat-nav. But highly divisive exteriors are the downfall of the German marque, with Mr Jervis commenting: 'Really, lacklustre performances for exterior styling – likely no thanks to the controversial kidney grilles – and high running costs were the only areas that kept the German stalwart from the sharp end of this list.' 7. Peugeot – 86.12 per cent Proving you don't have to be an expensive brand to have mass appeal, Peugeot claimed seventh place. Mr Jervis said: 'Peugeot is on a roll at the moment – especially in the design department – so it's no wonder that the French firm scored third place in the exterior category.' Peugeot did well in handling set-ups, coming in fourth, with a third-place finish for steering thanks to the small steering wheel set within the i-Cockpit cabin layout. The interior design has been an equally big hit with customers, with Peugeot coming in the top 10 for interiors and also for practicality. Unfortunately 25th place for value for money was the French brand's let down. 6. Renault – 86.29 per cent Another French brand coming in just under halfway, Renault has been having a stellar time of late. The only reason it missed the top five is because of its wide ranging scores - some great, some terrible. Owners weren't thrilled by the interiors, practicality, ride or reliability of their Renault models. And yet Renault clinched second-place finish for running costs and a third-place ranking for its Google-powered infotainment systems. Mr Jervis said: 'Positioned within the top 10 also for safety features, exterior and value, Renault earns its place within the overall top 10 – despite its inconsistencies in some areas.' 5. Land Rover – 86.52 per cent Land Rover are making strides - or leaps and bounds really. Last year the British brand just squeezed into the top 10 and now its into the top five - 'impressive moment', Mr Jervis says. Once a Land Rover buyer always a Land Rover buyer it seems with customers voting it second best for practicality and third place for its interiors - some of the most luxurious out there. And its looks helped it get fourth place for exterior. Mr Jervis said its 'unsurprising' that 'fuel economy, reliability and value continue to be the British maker's biggest letdowns' - scoring lacklustre 30th, 24th and 28th respectively. 4. Vauxhall – 86.80 per cent Vauxhall smashed it in the Driver Power model survey, and did equally well in the brand survey. Mr Jervis pointed to Vauxhall's 'line-up full of either fuel-sipping hybrids or zero-emissions EVs' that put the British brand in 'first-place for economy and running costs'. As efficient as they are to run, drivers don't love spending time in a Vauxhall though because of the poor interior fit and finish inside, which left these cars with low interior scores. In fact it's worse score was for interiors. The British brand also scored outside the top 10 for safety features and value for money, but with strong ratings everywhere else, its good work for the Coventry crew. 3. Lexus – 87.06 per cent Lotus has been a long-time Driver Power favourite and yet again it lands itself a spot on the podium. Toyota's premium brand finishes 11 places ahead of its cheaper sister brand, with Lexus owners happy in almost every category of marking. Lexus finished in the top-five for value, infotainment, interior and quality and reliability. Reliability, as ever, was Lexus' best result, finishing third because the cars feel so well built. Mr Jervis said: 'Being a more luxurious brand, it's not shocking to see Lexus score outside of the top 10 for running costs, although one might raise an eyebrow at its 13th-place ranking for ride and handling. Otherwise, however, an impressive run for Japan's finest.' 2. Mercedes – 89.26 per cent We're into the top two now, and this year's runner-up for the Driver Power brands ranking, is Mercedes. Expectation is high for premium brands but Mercedes appears to deliver, reaching the podium in an impressive nine out of 10 categories. Mercedes owners say that the German marque has the best safety systems, as well as the finest infotainment systems - its MBUX is both intuitive and sleek. Taking second place for exterior and interiors also showcases how Mercedes delivers only the finest interior comfort and style to its owners and lives up to being a luxury brand. Mr Jervis said: 'Poor fuel economy and expensive servicing were the only real smears on what was otherwise a strong performance.' 1. Subaru – 90.30 per cent Not a car make you see on the road everyday but Subaru continues to be a shining star for its loyal drives; Subaru has topped the Driver Power brand list for the second year in a row. Why has it earned the top spot on the podium? Mr Jervis said it's because of its 'stellar performances in nearly every single category'. Subaru finished first in seven out of 10 categories, 'absolutely dominating this year's list': Top scores were dolled out for ride and handling, quality and reliability - both likely due to the brand's rally heritage. As with Mercedes the only downside for Subaru was its high running costs, with the brand taking 18th place mainly because of its lack of hybrid or electric models on offer. Mr Jervis commented: 'Still, with this being the only finish outside the top 10, Subaru is undoubtedly a worthy winner of this year's crown.'
Zawya
4 days ago
- Business
- Zawya
Ministry of Finance achieves record service quality results, scoring 96.57% in the Customer Happiness Index for H1 2025
97.30% of customer requests resolved from the first call Younis Haji AlKhoori: The call centre results demonstrate MoF's commitment to enhancing government performance efficiency and advancing digital communication channels to provide customers with responsive and high-quality services. Dubai, UAE: The Ministry of Finance (MoF) recorded outstanding results in customer satisfaction and service quality during the first half of 2025, driven by the effectiveness of its digital advisory channels and call centre. Performance indicators revealed a significant rise in customer satisfaction, reaching 96.57%, while 97.30% of customer requests were successfully resolved during the first call. These results demonstrate the Ministry's commitment to improving service excellence, enhancing government performance, and delivering innovative, proactive, and digital solutions that upgrade the overall customer experience. Key performance indicators demonstrated notable improvement compared to the same period last year, surpassing several pre-set targets such as the speed of processing customer requests, reduction in waiting time, and efficiency in responding to calls. Notably, the quality performance index recorded a significant increase, reaching 90.92%, exceeding the target of 80% and outperforming the 88% achieved during the first half of the previous year. This performance reflects the technical competence of MoF teams and the Ministry's ongoing efforts to enhance operational methodologies at the call centre. Enhancing Customer Experience H.E. Younis Haji AlKhoori, Undersecretary of the Ministry of Finance, emphasised that the call centre's performance during the first half of 2025 has been the result of the Ministry's steadfast commitment to improving customer experience by simplifying procedures, eliminating bureaucracy, enhancing performance standards, and developing digital communication channels. 'Our efforts align with the objectives of 'The UAE Government Charter for Future Services-The UAE Promise', which prioritises digital services by default, seamless and proactive experience, and value-added services,' H.E. AlKhoori said. 'MoF call centre has become a key pillar in achieving the Ministry's customer happiness objectives, thanks to its rapid responsiveness, effective handling of inquiries and feedback, as well as the provision of diversified communication channels that meet customers' needs with ease and efficiency.' Readiness of National Talent H.E. AlKhoori added, 'The positive results we achieved would not have been possible had it not been for the readiness of our highly qualified national cadres and the Ministry's advanced technological infrastructure, which supports operational efficiency and enables the delivery of innovative solutions. Our use of artificial intelligence and advanced data analytics has played a pivotal role in proactively meeting customer needs and achieving outstanding performance levels. The Ministry will continue to expand its digital services and upgrade communication channels to improve the customer journey and attain the highest standards of institutional excellence.' Record-breaking Performance During the first half of 2025, the Ministry's call centre successfully answered 90.8% of incoming calls within 20 seconds, a significant improvement over the 87.6% recorded during the same period last year and well above the 80% target. In total, the Ministry responded to 28,315 customer service requests in the first half of 2025. Meanwhile, the percentage of unanswered calls decreased to 1.48%, surpassing the set target of 5% and improving on last year's first-half rate of 2%. The average duration incoming calls was 4 minutes and 41 seconds, staying below the targeted five-minute benchmark. Furthermore, the average hold time was effectively reduced to zero, with all calls being answered immediately, exceeding the 15-second response target. These figures highlight the Ministry's commitment to delivering fast, efficient, and responsive services that exceed customer expectations. The Ministry of Finance continues to implement an integrated strategy to manage its customer happiness channels and call centre as part of its efforts to accelerate digital transformation and raise service quality. It launched a number of initiatives aimed at restructuring these channels to streamline operations. The Ministry also developed interactive smart screens powered by data lake system to analyse customer data and incoming requests, provide proactive, and personalised services that enhance customer satisfaction and elevate the overall experience.
Zawya
4 days ago
- Business
- Zawya
UAE: Ministry of Finance achieves 96.57% in Customer Happiness Index for H1
DUBAI - The Ministry of Finance (MoF) recorded outstanding results in customer satisfaction and service quality during the first half of 2025, driven by the effectiveness of its digital advisory channels and call centre. Performance indicators revealed a significant rise in customer satisfaction, reaching 96.57 percent, while 97.30 percent of customer requests were successfully resolved during the first call. These results demonstrate the ministry's commitment to improving service excellence, enhancing government performance, and delivering innovative, proactive, and digital solutions that upgrade the overall customer experience. Key performance indicators demonstrated notable improvement compared to the same period last year, surpassing several pre-set targets such as the speed of processing customer requests, reduction in waiting time, and efficiency in responding to calls. Notably, the quality performance index recorded a significant increase, reaching 90.92 percent, exceeding the target of 80 percent and outperforming the 88 percent achieved during the first half of the previous year. This performance reflects the technical competence of MoF teams and the ministry's ongoing efforts to enhance operational methodologies at the call centre. Younis Haji AlKhoori, Undersecretary of the Ministry of Finance, emphasised that the call centre's performance during the first half of 2025 has been the result of the ministry's steadfast commitment to improving customer experience by simplifying procedures, eliminating bureaucracy, enhancing performance standards, and developing digital communication channels. 'Our efforts align with the objectives of 'The UAE Government Charter for Future Services-The UAE Promise', which prioritises digital services by default, seamless and proactive experience, and value-added services,' AlKhoori said. 'MoF call centre has become a key pillar in achieving the ministry's customer happiness objectives, thanks to its rapid responsiveness, effective handling of inquiries and feedback, as well as the provision of diversified communication channels that meet customers' needs with ease and efficiency.' AlKhoori added, 'The positive results we achieved would not have been possible had it not been for the readiness of our highly qualified national cadres and the ministry's advanced technological infrastructure, which supports operational efficiency and enables the delivery of innovative solutions. "Our use of artificial intelligence and advanced data analytics has played a pivotal role in proactively meeting customer needs and achieving outstanding performance levels. The ministry will continue to expand its digital services and upgrade communication channels to improve the customer journey and attain the highest standards of institutional excellence.' During H1 2025, the ministry's call centre successfully answered 90.8 percent of incoming calls within 20 seconds, a significant improvement over the 87.6 percent recorded during the same period last year and well above the 80 percent target. In total, the ministry responded to 28,315 customer service requests in the first half of 2025. Meanwhile, the percentage of unanswered calls decreased to 1.48 percent, surpassing the set target of 5 percent and improving on last year's first-half rate of 2 percent. The average duration of incoming calls was 4 minutes and 41 seconds, staying below the targeted five-minute benchmark. Furthermore, the average hold time was effectively reduced to zero, with all calls being answered immediately, exceeding the 15-second response target. These figures highlight the ministry's commitment to delivering fast, efficient, and responsive services that exceed customer expectations.
